I can't log in to my account.

If, when trying to enter the web platform, it indicates that the username and password are incorrect, do the following checks:

Make sure you are entering the correct email and/or password.
Check that you are using the Google Chrome web browser.
If you forgot your password you can recover it by clicking on I forgot my password.
Make sure you clean the cache of your browser, by opening Chrome, then on the top right click More, then click More tools, and Clear browsing data.
If you receive an error message “user does not exist” please be sure you are entering your email address in the correct case, since the user name is case sensitive.

E.g:
If your email address was added to your account with caps, then you should log in with it exactly as it was added: CUSTOMER@ameliavirtualcare.com instead of customer@ameliavirtualcare.com.

If the problem persists, contact our Customer service.